FAQ’s

  • Please visit our booking website here to book in.

  • Paper Rokk Hair recommends hair packages that combine a number of our services for the best results and future longevity of your hair. We offer a complimentary consultation in salon.

  • We recommend rebooking with every appointment to avoid wait times. Otherwise, we advise to book approximately a month in advance to book in with your preferred stylist. We sometimes have last minute cancellations so keep checking our Instagram for availabilities. Alternatively, feel free to call or email us to see if we can fit you in.

  • Please contact us ASAP! We offer adjustments for a two week period following the original appointment date. Adjustments are only provided by the original hairstylist unless that stylist is absent.

  • Please note all our bookings require a deposit. Changes or cancellations within 48 days of your appointment will incur the full amount of the deposit. If you need to reschedule or cancel please contact us as soon as possible so we can accommodate.

    Please refer to our cancellation policy here.

  • Can I park at your salon?

    There is free undercover parking located in the H20 building on the second level labelled ‘VISITOR” The H20 car park can be found on WELCH Street – Southport.

  • Depending on your service, bigger colour changes and transformation appointments can take up to 4/5 hours maximum. If you are on a time constraint please let us know and we can make accommodations.

  • We use our favourite clean, kind haircare Hueverse, Kerastase, Rokkit and Evo. products in salon. We also have an extensive range of treatments from Olaplex, K18 and Kerastase,

  • We recommend salon grade products to protect and nourish your hair, especially after lightening. We have a large variety of these products available online or in salon for purchase — please give us a call or email to chat about which products are best for you or shop online here

  • YES! A text message will be sent out 3 days prior to your appointment where you can reply Y to confirm your booking.

  • We advise to wear dark coloured, comfy clothing so that you can relax and enjoy your salon services. Please do not wear white tops, turtle necks or any tops with high necks and collars. We try our absolute best to avoid colour or product getting on to your clothing and use a towel and cape for protection however sometimes things happen.

AFTERCARE

Caring for your Extensions

Click the button below to download our easy-to-follow After Care Instructions to help you care for your new Extensions!

If you’re unsure of anything, please reach out to our team anytime via our Contact Us page.